nectarglobalThink Simple. ERP managed services and application support
Enterprise platform services
Keep SAP, Oracle and JD Edwards services dependable while making space for improvement. NectarGlobal provides directly delivered application managed services with scope, responsibilities and service coverage agreed for your organisation.
Discuss your support requirement ↗Scope the work
Start with the system inventory, open incidents, recurring problems, integrations and operating calendar. Agree knowledge transfer, access, documentation and acceptance before service responsibility changes hands.
Coordinate incident resolution, problem management, change requests and release planning. Review recurring failures and business workarounds alongside technical indicators, so support improves the operation over time.
Business-hours, extended-hours and 24/7 support arrangements are available by agreement. Define time zones, severity levels, escalation, response commitments and the responsibilities retained by your team in the service agreement.
Maintain a clear boundary between operational support and project delivery while coordinating their dependencies. Plan upgrade windows, testing, cutover and handover so changes enter a supportable environment.
What we agree with you
Project delivery, advisory or staff augmentation—onsite, remote or hybrid, with clear ownership.
Explore regional delivery ↗Relevant delivery experience
People behind delivery
Founder & Managing Partner
Meet Ravi Shankar R ↗Questions before you begin
Our application managed-services scope covers SAP, Oracle E-Business Suite and Fusion, and JD Edwards EnterpriseOne. Specific modules and environments are established during scoping.
No. Business-hours, extended-hours or 24/7 coverage is agreed for each engagement, including response commitments and escalation arrangements.
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